This article explains what to do if you have an Error 9 message shown when accessing training.
Problem
When a learner tries to access a training course the Learning Management System (LMS) shows an Error 9 message.
Cause
There are two possible causes for this error:
- The learner has not been enrolled onto the training course.
- The training course status has been changed to On hold.
Remedy
Contact your training administrator for more information on your enrolments and the status of this training course.
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